Privacy
Policy

Stratum Digital, the performance-marketing-first wing of Elevate Digital ("Stratum Digital", "we", "us", or "our"), respects your privacy. This policy explains what personal information we collect when you visit our website or contact us, how we use it, who we share it with, and the choices and rights you have.

1. Who we are

Stratum Digital is a performance-marketing and social-media management agency working with luxury and premium brands. For the purposes of applicable data-protection law, Stratum Digital is the data controller of the personal information described in this policy. If you have questions about this policy or how we handle your data, you can reach us through the contact form on our website.

2. Information we collect

We collect information in the following ways:

• Information you give us. When you submit our enquiry form or otherwise get in touch, we collect the details you provide, such as your name, email address, company, indicative monthly budget, and any message describing what you want to grow.
• Information collected automatically. When you browse the site, we and our service providers may collect technical and usage data such as your IP address, device and browser type, pages viewed, referring pages, and the dates and times of your visits, using cookies and similar technologies.
• Information from advertising and analytics platforms. Because we run measurement and advertising, platforms such as analytics and ad networks may provide us with aggregated or pseudonymous data about how visitors interact with our site and campaigns.

We do not knowingly collect sensitive personal information through this website, and we ask that you do not submit it through our forms.

3. How we use your information

We use personal information to:

• respond to your enquiries and provide the consultation or services you request;
• operate, maintain, secure, and improve our website and services;
• understand how our site and campaigns perform, and measure results;
• send you relevant communications about our services where you have requested them or where we are otherwise permitted to do so; and
• comply with our legal obligations and protect our legal rights.

Where required by law, we rely on your consent, our legitimate interests in operating and growing our business, or the steps necessary to respond to your request, as the legal basis for processing.

4. Cookies and similar technologies

Our website uses cookies and similar technologies to make the site function, remember preferences, and measure performance. You can control or delete cookies through your browser settings; disabling some cookies may affect how the site works. Where required, we will request your consent for non-essential cookies.

5. How we share your information

We do not sell your personal information. We share it only as follows:

• Service providers who support our website, hosting, analytics, communications, and customer-relationship tools, acting on our instructions;
• Advertising and analytics platforms for measurement and, where applicable, marketing, in line with their own policies;
• Within Elevate Digital, our parent group, where relevant to providing our services; and
• Legal and safety reasons, where disclosure is required by law, regulation, or legal process, or to protect the rights, property, or safety of Stratum Digital, our clients, or others.

6. Data retention

We keep personal information only for as long as necessary for the purposes set out in this policy, including to respond to your enquiry, to meet our legal, accounting, or reporting obligations, and to resolve disputes. When it is no longer needed, we delete or anonymise it.

7. Your rights and choices

Depending on where you live, you may have rights over your personal information, including the right to access, correct, update, or delete it, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data. Individuals in India have rights under the Digital Personal Data Protection Act, 2023, and individuals in the EEA or UK have rights under the GDPR. To exercise any of these rights, contact us through the form on our website, and we will respond within the timeframes required by applicable law.

8. Data security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. International transfers

We may process and store information in countries other than the one in which you live. Where we transfer personal information across borders, we take steps to ensure it is protected in line with applicable law.

10. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us information, please contact us so we can remove it.

11. Third-party links

Our site may link to third-party websites and platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above, and significant changes will be reflected on this page. Your continued use of the site after an update means you accept the revised policy.

13. Contact us

If you have any questions, requests, or complaints about this privacy policy or our handling of your personal information, please reach out through the contact form on our website and we will be glad to help.